Last Updated: April 19, 2026

Love Farm LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website LoveFarmNC.com (the “Site”), place an order, or otherwise interact with us.

By using the Site or making a purchase, you agree to the practices described in this Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the “Last Updated” date. We encourage you to review this Policy periodically.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you (“personal information”).

Information You Provide Directly:

• When you place an order or create an account: name, billing and shipping address, email address, phone number, and payment information (processed securely by our third-party payment providers).
• When you contact us (via email, form, or phone): your name, contact details, and the content of your message.
• If you sign up for our newsletter or marketing communications: your email address and preferences.

Information Collected Automatically:

• Device and usage information: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
• Cookies and similar technologies: We use cookies, pixels, and similar tracking tools to improve your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

Information from Third Parties:

• We may receive limited information from our e-commerce platform, shipping carriers, or payment processors to fulfill orders.

We do not intentionally collect sensitive personal information (such as health data or precise geolocation) beyond what is necessary for order fulfillment. Our products are handmade soaps for external use only; we do not collect or require health-related data.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders, including shipping and handling returns or refunds.
• To communicate with you about your orders, respond to inquiries, and provide customer service.
• To send marketing communications (e.g., newsletters, promotions) if you have opted in. You can unsubscribe at any time.
• To improve our Site, products, and services through analytics and user experience enhancements.
• To detect, prevent, and address fraud, security issues, or technical problems.
• To comply with legal obligations, enforce our Terms and Conditions, or protect our rights.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in these limited circumstances:

• With service providers who assist us in operating the Site and fulfilling orders, such as:
  • E-commerce platform/hosting providers
  • Payment processors (e.g., Stripe, PayPal — they have their own privacy policies)
  • Shipping carriers (e.g., USPS, UPS, FedEx)
  • Email marketing or analytics services (e.g., Google Analytics, if used)
• With professional advisors (lawyers, accountants) when necessary for business or legal reasons.
• In the event of a business transfer (merger, acquisition, or sale of assets), your information may be transferred as part of the transaction.
• When required by law, court order, or government request, or to protect the safety, rights, or property of Love Farm LLC, our customers, or others.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

• Access / Know: Request details about the categories and specific pieces of personal information we have collected about you.
• Deletion: Request that we delete your personal information (subject to certain exceptions, such as ongoing order fulfillment or legal requirements).
• Opt-Out: Opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
• Correction: Request correction of inaccurate information.

For California residents (under CCPA/CPRA, if applicable): You have additional rights, including to know what personal information is collected, shared, or sold (we do not sell), and to limit use of sensitive information (if any). We do not discriminate against you for exercising these rights.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe (typically 30–45 days).

You can also manage cookies and tracking through your browser or device settings.

6. Children’s Privacy

Our Site is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

7. International Users

If you are accessing the Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using the Site, you consent to this transfer.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices or applicable laws. The updated version will be posted here with a new “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: Info@LoveFarmNC.com

Address: 6425 Cheatham Ford Rd. Hiddenite, NC 28636

Thank you for trusting Love Farm LLC with your personal information and for supporting our small-batch, handmade soap business!